Termes and conditions

Please read these terms and conditions carefully

CDGVIP Services is not intended to be used as a means of avoiding mandatory official measures during the passenger handling process, including passport control, passenger screening, or customs clearance.

The immigration and customs areas are independent and operate under their own regulations that must be followed. Passengers are responsible for carrying and transferring their own documents and belongings while in these areas.

It is important to note that the airline, immigration, and Meet and Greet teams operate independently. In the event of flight delays, cancellations, or alterations in border regulations that prevent passengers from boarding or entering a country, the stipulations outlined in the Meet and Greet Terms and Conditions still govern. Even if passengers can no longer fly and, as a result, can’t avail themselves of CDGVIP’s services, charges are non-refundable to offset airport fees and greeters’ scheduled time committed to the scheduled service. CDGVIP is not accountable for decisions made by airlines or customs and immigration officials. The extent of assistance CDGVIP representatives can provide is contingent upon the authorization of airport officials, as airport rules and service availability can vary.

Customers using CDGVIP Services are responsible for any VAT taxes that may apply.

Service requests are considered binding orders only once CDGVIP Services responds with an official confirmation email.

Please be aware that making a payment does not automatically confirm your booking. We will update you on the status of your booking through email. If there is any denial or unavailability of service, you will receive a full refund. Additionally, CDGVIP reserves the right to cancel this contract up to 24 hours before the scheduled time of service if unforeseen circumstances arise post-confirmation that prevent the fulfillment of the order. These situations often involve airport authorities suspending VIP Services. In such cases, CDGVIP will promptly notify the customer, at the latest 24 hours prior to the service time. Should this occur, any payments made will be fully and immediately refunded.

Our pricing undergoes revisions every 3 months. If you happen to be reviewing prices more than two months in advance or making a purchase for a service scheduled more than 2 months ahead, there is a chance that we may reach out to you closer to the dates to inform you of any price adjustments. At that point, you will have the option to either cancel and receive a full refund or choose to pay the difference in order to retain the service.

The maximum service time cannot exceed 2 hours, and any service extension beyond that will incur an additional fee of 100% of the total payment amount for every 2 hours or part thereof, caused by circumstances such as flight delays, immigration clearance, or baggage claim delays.

It is the responsibility of the customer or agency to inform CDGVIP Services of any voluntary changes to the original itinerary.

Cancellations made less than 24 hours prior to the scheduled service are non-refundable. Cancellations made between 24 and 48 hours prior to the scheduled service will be subject to a 50% cancellation fee. No-shows will be charged the full service fee.

Any alterations to existing bookings, including but not limited to changing passengers' names, travel dates, or flight numbers, made less than 48 hours prior to the scheduled service may be subject to availability and additional fees up to 100% of the booking value. In such cases, any service fees already paid to CDGVIP Services will be non-refundable.

A transaction processing fee of 4% will be deducted from all refunds. For all modifications to existing reservations, if there is a price discrepancy between the initial reservation and the amended one due to rate changes, CDGVIP Services reserves the right to charge the difference to the amended booking. Any additional payments incurred will be processed at the time the request for the booking modification is made.

Our services operate independently of airline operations, and we cannot be held liable for disruptions or inconveniences resulting from airline-related delays or cancellations. Our greeters are deployed in advance to ensure their availability and must be compensated in full for their reserved time slot. Passengers are responsible for any additional costs that may arise due to airline-related delays or cancellations.

The Customer/Agency is responsible for providing CDGVIP Services with all necessary information to coordinate and deliver the service. If the service is incomplete due to inaccurate or missing information, it will not be eligible for refunds.

The service is priced, sold, and confirmed based on a predetermined party size. If additional customers beyond those confirmed in advance are added to the party, CDGVIP Services will charge for them and reserves the right to charge the original form of payment for any additional customers.

The availability of the greeter, once confirmed, remains conditional until payment is received and acknowledged by the client. Reservations are held for a maximum of 30 minutes after sending the payment link to the client.

CDGVIP Services reserves the right to apply additional charges for: Bookings made less than 72 hours in advance Services scheduled during early morning or late-night hours (22:00-8:00) Services scheduled on public holidays, during the Olympics, or any major events happening in the city where the service is required Instances where clients are traveling with more than two bags, where an additional luggage fee will be applicable Excess baggage fees, change charges, and additional collections may apply. CDGVIP Services is not liable for missing bags, and passengers are responsible for confirming their luggage at the belt with the porter.

Any complaints must be received within 48 hours of the rendered service to be eligible for a refund, if applicable.

Upon purchasing the service, Customers agree not to disparage or denigrate CDGVIP Services orally or in writing, and will not publish, post, or release any material that mentions the company, its operations, clients, employees, products, or services without prior written consent.

CDGVIP Services does not include medical assistance, assistance with meals/drinks or aid within a restroom, assistance to passengers with cognitive or developmental limitations, or assistance to passengers with mobility, vision, or hearing limitations. Customers with disability-related needs should contact CDGVIP Services at +33 750488101 to make their reservations and discuss their disability-related needs.