Frequently Asked Questions
Book directly on our website, or reach us by WhatsApp or email — whichever suits you. We recommend booking at least 48 hours ahead where possible, but our team is used to last-minute requests and will always try to accommodate you. Once confirmed, you'll receive a booking confirmation with your agent's details.
Your dedicated agent meets you at a pre-agreed point and stays with you through check-in, security, immigration, baggage, and boarding — handling delays and paperwork so you don't have to think about any of it. Your luggage is looked after throughout. One person, entirely focused on your journey.
Paris Charles de Gaulle spans three terminal complexes — Terminal 1, Terminal 2 (halls A through G), and Terminal 3 — and which one you land in depends entirely on your airline. You don't need to work this out yourself: your agent already has your flight details and will be waiting at the correct terminal and meeting point.
For arrivals, your greeter waits at the jet bridge or arrivals gate holding a sign with your name. For departures, they'll meet you at the terminal entrance or a pre-agreed drop-off point. We'll send your agent's direct contact number ahead of travel, so you'll always know exactly who to look for.
It's rare, but if it happens, don't worry — every booking comes with your agent's direct number. One call or message and we'll find each other within minutes. We're always close by.
Yes, and it's one of our most requested services. As Air France's main hub, CDG handles an enormous volume of connecting passengers, and tight layovers between terminals can be genuinely stressful. Your agent will guide you from arrival gate to departure gate, through transfer security if needed, so you never have to navigate the connection alone.
Yes — from the moment they meet you until you're at your gate, at baggage claim, or with your onward transport, depending on your service. No handovers, no gaps. One person with you throughout.
Yes. CDG processes both EU/Schengen and non-Schengen arrivals, which means different lines, different documentation checks, and different wait times depending on your passport. Your agent knows exactly which line applies to you and will guide you through it directly, cutting out the confusion that catches a lot of first-time visitors to France off guard.
Our standard service window is 3 hours either side of your scheduled time, so early arrivals and minor delays are already covered. We track your flight in real time and adjust automatically — no calls needed from you.
Absolutely. We arrange wheelchair assistance or buggy transport, carry luggage, and move at whatever pace is comfortable. For unaccompanied children, your agent meets them at the agreed point, stays with them throughout, and ensures they're safely boarded or handed to a parent or guardian, with updates sent to you at every step.
Yes — it's something we handle with particular care. Our agents are experienced in moving high-profile guests through CDG quietly, using less-trafficked routes and private facilities where available. Confidentiality is standard practice, not an add-on.
Yes. We arrange professional chauffeur transfers to and from CDG in a range of premium vehicles, for individuals, families, and groups. Our drivers know the airport's terminals and Paris traffic patterns well, so your journey is smooth door-to-door, not just inside the terminal.
Yes — flights don't run on a 9-to-5 schedule, and neither do we. Our team operates around the clock, every day of the year, including French public holidays. Book as normal and we'll take care of the rest.
Every agent is trained in airport procedures, passenger welfare, and CDG's specific layout — its terminals, fast-track routes, and how to handle the unexpected. Knowledgeable, experienced, and genuinely good with people.