Frequently Asked Questions
For arrivals, your greeter will be waiting at the end of the jetty bridge holding a sign with your name on it. For departures, they'll meet you at the terminal entrance / car drop off area or a pre-agreed point. Before your travel date, we'll send you your agent’s contact number, so you'll always know where to look.
You can book directly through our website, or reach us via WhatsApp or email, whichever is easiest for you. We recommend booking ahead where possible, but we'll always try to help with last-minute requests too. Once confirmed, you'll receive an email with everything you need.
Your dedicated agent meets you at a pre-agreed point and stays with you through check-in, security, immigration, baggage, and boarding, expediting the entire process. We also handle your luggage and remove any stress that the airport may bring. One person, entirely focused on making your journey smooth.
Your greeter stays with you from the moment they meet you until you're at your gate, through baggage claim, or at your onward transport; depending on your service. No handovers, no disappearing. Just one person with you the whole way.
Our standard service window is 3 hours, so early arrivals and minor delays are covered. We monitor your flight in real time and adjust. No calls needed, no chasing. We're on it.
It rarely happens, but if you come through arrivals and can't spot your greeter straight away, don't panic. Every booking comes with a direct contact number for your agent. One quick call or message and we'll locate each other within minutes. We're always close by.
Absolutely, and it’s something we handle with the utmost care. Our agents are experienced in moving high-profile guests through Heathrow quietly and efficiently, using less-trafficked routes where possible. We maintain complete confidentiality as a matter of course, always.
Absolutely. We arrange wheelchair assistance or buggy transport through the terminal, carry your luggage, and set a pace that suits you. There's no rushing, just genuine, unhurried care from start to finish.
Yes. Our agents will meet your child at the agreed point, stay with them throughout, and ensure they're safely boarded or handed over. We'll keep you updated every step of the way so you have complete peace of mind.
Yes — flights don't follow a 9-to-5 schedule, and neither do we. Our team operates around the clock, every day of the year, including bank holidays and weekends. Just book as normal and we'll handle the rest, whatever time it is.
Yes. We can arrange professional chauffeur transfers to and from Heathrow in a range of premium vehicles, for individuals, families, and groups. Our drivers are punctual, professional, and familiar with Heathrow's terminals, so your journey door-to-door is as smooth as your time inside the airport.
Every agent is trained in airport procedures, passenger welfare, and Heathrow's specific protocols. They know this airport in detail, the terminals, fast-track routes, and how to handle the unexpected. Knowledgeable, experienced, and genuinely good with people.